Last Updated: August 4, 2026
Thank you for shopping with Roaming Interest LLC. We want you to be satisfied with your purchase and ask that you review this policy before placing an order.
This Refund & Returns Policy applies to products purchased directly through www.roaminginterest.com. Purchases made through another marketplace, retailer, event organizer, photography platform, or third-party website may be subject to that provider’s separate policies.
Unless otherwise stated on the applicable product page, you must contact Roaming Interest within 14 days after delivery or local pickup to request a return or exchange.
Products should not be mailed or delivered back to us until the return has been approved and return instructions have been provided.
Submitting a return request does not automatically guarantee that the return will be accepted.
To qualify for a return, a standard non-custom product must generally be:
We reserve the right to decline a return or reduce the refund when a product is returned in a condition that prevents it from being resold.
The following products are generally final sale and cannot be returned, exchanged, or canceled unless they arrive defective, damaged, or incorrect because of an error by Roaming Interest:
Customers are responsible for reviewing all product information, measurements, size charts, personalization details, artwork, quantities, and selections before placing or approving an order.
Custom, personalized, and made-to-order products are created specifically for the customer and are therefore generally nonreturnable.
Once materials have been purchased or production has begun, a custom order generally cannot be changed or canceled.
When a customer approves a proof, mockup, invoice, order form, written description, or electronic message, the customer authorizes Roaming Interest to proceed using the approved information.
Roaming Interest is not responsible for errors included in customer-approved information, including incorrect:
Minor variations between a digital proof and a finished product may occur because of garment shape, materials, printing methods, manufacturing differences, screen settings, lighting, and normal production tolerances. These minor variations are not considered defects.
Preorder products are generally produced or purchased based on customer demand.
A preorder may be canceled before production or purchasing commitments begin, but cancellation cannot be guaranteed.
Once production has started or materials and products have been ordered from a supplier, the preorder is considered final sale unless the finished item is defective, damaged, or incorrect because of our error.
Estimated production, pickup, shipping, and event-delivery dates are not guaranteed. Delays may result from supplier availability, production volume, shipping carriers, weather, equipment problems, or other circumstances outside our reasonable control.
If we cannot fulfill a preorder, the customer will receive a refund for the unfulfilled product.
If shipment is delayed beyond the promised timeframe, we will provide applicable customers with the opportunity to accept the revised timeframe or cancel the affected unshipped order for a refund.
Standard product orders may be canceled before fulfillment begins.
Because orders may begin processing shortly after they are submitted, cancellation requests cannot always be accommodated.
An order generally cannot be canceled after it has:
Approved cancellations will be refunded to the original payment method when reasonably possible.
Please inspect your order promptly after delivery or pickup.
Contact Roaming Interest as soon as possible if a product:
Please include:
Do not discard the item or packaging until the issue has been reviewed.
Depending on the circumstances, Roaming Interest may provide:
The appropriate remedy will depend on the nature of the issue, product availability, and whether the item can reasonably be repaired or replaced.
The following are generally not considered defects:
Handmade and individually produced products may contain slight variations that make each item unique.
Customers are responsible for reviewing available size charts and selecting the correct size.
Garment sizing may vary between brands, manufacturers, materials, and styles. A customer’s usual size in one product may fit differently in another.
An incorrect size selected by the customer does not qualify as a defective or incorrect product.
An eligible non-custom garment may be exchanged for another available size when:
The customer may be responsible for return and replacement shipping costs.
Custom, personalized, printed-to-order, and preorder garments generally cannot be exchanged because of customer sizing choices.
Customers are generally responsible for return shipping costs for eligible standard returns and exchanges.
Roaming Interest will pay or reimburse reasonable return shipping costs when the return is required because:
Original shipping charges are generally nonrefundable unless the entire order was defective, incorrect, or unable to be fulfilled because of our error.
We recommend using a trackable shipping method. Roaming Interest is not responsible for returned products that are lost or damaged before they are received by us.
Once an authorized return is received, it will be inspected.
We will notify the customer whether the refund has been approved, denied, or adjusted based on the product’s condition.
Approved refunds will generally include the amount paid for the eligible returned product, less any applicable:
Refunds will be issued to the original payment method when reasonably possible.
Payment processors and financial institutions may require additional time to post a refund after it has been issued. Roaming Interest does not control the processing times of banks, credit-card companies, or payment providers.
Eligible standard products may be exchanged when the requested replacement is available.
An exchange is not guaranteed until the returned product has been received and approved.
Customers may be responsible for:
If the requested replacement is unavailable, we may offer a refund, store credit, or another available product.
The same return eligibility requirements apply to products collected through local pickup.
The return period begins on the date the customer collects the order or the date the order is recorded as picked up.
Customers should inspect local-pickup products promptly and report any visible issue as soon as possible.
Failure to collect an order does not automatically cancel the order or qualify it for a refund.
Custom, personalized, preorder, and event-related pickup orders that remain unclaimed may be stored, relocated, donated, or otherwise handled at our reasonable discretion after attempts have been made to contact the customer. Payments for such orders may remain nonrefundable.
Customers are responsible for providing a complete and accurate shipping address.
Roaming Interest is not responsible for a package delivered to an incorrect address supplied by the customer.
When carrier tracking shows that a package was delivered but the customer cannot locate it, the customer should:
We will reasonably assist with a carrier inquiry or claim when appropriate, but replacement or refund eligibility will depend on the circumstances and the carrier’s findings.
If a package is returned because it was refused, unclaimed, or addressed incorrectly by the customer, the customer may be responsible for:
Eligible standard products may be refunded after they are returned and inspected, less applicable shipping and handling expenses.
Custom, personalized, made-to-order, and preorder products remain subject to their final-sale restrictions even when the package is refused or undeliverable.
Please contact Roaming Interest before initiating a chargeback or payment dispute so that we have a reasonable opportunity to investigate and resolve the issue.
Submitting a fraudulent or knowingly inaccurate payment dispute may result in cancellation of pending orders, restriction of future purchases, or other remedies permitted by law.
Nothing in this section prevents a customer from exercising legitimate rights through their bank, credit-card issuer, payment provider, or applicable consumer-protection law.
This policy applies only to purchases made directly from Roaming Interest.
Products purchased through another platform, retailer, event organizer, marketplace, or photography service must generally be returned through the provider where the purchase was completed.
Third-party providers may have different deadlines, eligibility requirements, fees, and procedures.
This policy does not limit any consumer right or remedy that cannot legally be waived.
Roaming Interest reserves the right to prevent fraud, abuse, or misuse of this policy while applying it fairly and consistently.
We may update this Refund & Returns Policy periodically.
The policy in effect at the time an order is placed will generally apply to that order unless a later change is required by law or provides more favorable terms to the customer.
To request a return, exchange, cancellation, or review of an order problem, contact us through the contact information or contact form available at:
Please include your name, order number, and a clear description of your request.
Roaming Interest LLC
Albuquerque, New Mexico
United States